Refunds and Returns Policy for BlueLightGuard.biz
Last Updated: November 18, 2023
1. Overview:
Welcome to BlueLightGuard.biz, operated by EyesProtect LTD. Our Refunds and Returns Policy is designed to ensure a hassle-free experience for our customers. Please read the following carefully to understand the process and conditions for returns and refunds.
2. Eligibility for Returns:
a. To be eligible for a return, the physical product must be unused, undamaged, and in its original packaging.
b. Returns must be initiated within 30 days of the purchase date.
3. How to Initiate a Return:
a. Contact our Customer Support at ceo.eyesprotect@gmail.com to initiate a return. Provide your order number and details of the item you wish to return.
b. Our customer support will guide you through the return process.
4. Return Shipping:
a. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
5. Refund Process:
a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
b. Refunds will be processed to the original method of payment.
6. Refund Timeframe:
a. Refunds will be processed within 7 business days of receiving the returned item.
7. Exchanges:
a. If you received a defective or damaged product, we will gladly exchange it for the same item.
8. Non-Returnable Items:
a. Gift cards are non-returnable.
9. Product Inspection:
a. Returned products will be inspected for damages. If the product is not in its original condition, a partial refund may be issued.
10. Contact Information:
a. For any questions regarding the return process, please contact our Customer Support at ceo.eyesprotect@gmail.com or by mail at Jalan Tungku, BSB, Brunei BE1410.
11. Changes to this Policy:
a. We reserve the right to update or change our Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on the website.
Thank you for choosing BlueLightGuard.biz.
EyesProtect LTD